System One API

# pip install requests

import requests

response = requests.post(
    "https://api.upstage.ai/v1/systemone",
    headers={"Authorization": "Bearer UPSTAGE_API_KEY"},
    json={
        "model": "solar-decide",
        "state": (
            "Customer ticket #4821: My package never arrived and I want my money back. "
            "I have been waiting three weeks and nobody has replied to my emails."
        ),
        "questions": {
            "intent": {
                "type": "choice",
                "instructions": "Classify what the customer is asking for.",
                "criteria": {
                    "refund": "The customer wants money back.",
                    "track": "The customer wants the delivery status of an order.",
                    "other": "Anything else.",
                },
            },
            "urgency": {
                "type": "score",
                "instructions": "Rate how urgently this ticket needs a reply.",
                "criteria": [
                    "No action needed",
                    "Can wait a week",
                    "Needs attention today",
                    "Escalate immediately",
                ],
            },
            "is_angry": {
                "type": "noul",
                "instructions": "Is the customer angry?",
            },
        },
    },
)

answers = response.json()["answers"]
print(answers["intent"]["choice"], answers["intent"]["confidence"])
print(answers["urgency"]["score"])
print(answers["is_angry"]["noul"])